Looks good feels comfortable and most importantly significantly adding to confidence!
FAQ
If you have any more questions, feel free to reach out to us at hello@velturo.com. We’re here to help!
Below are some common questions about shipping, returns, and exchanges
Shipping & Returns
Do you ship internationally?
Yes, we do! We ship everywhere, and the best part is that shipping is FREE on all orders, no matter where you're located! Shipping times may vary depending on your destination, but rest assured, we deliver globally without extra cost.
How long does shipping take?
Shipping times vary based on your location and the shipping method selected. Typically, orders are processed within 1-2 business days and arrive within 5-10 business days for standard shipping.
Can I return or exchange my order?
Yes, we offer hassle-free returns and exchanges. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order, provided it’s in its original condition. Exchanges are also available if you need a different size or color. Visit our Return Policy page for detailed instructions.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or you received the wrong item, contact our support team at hello@velturo.com within 7 days of receiving your package. We’ll arrange for a replacement or issue a refund, whichever you prefer. Please provide photos of the damaged or incorrect item to help speed up the process.
Below are some of are common questions about orders
Orders
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to monitor your package through our website’s Track Order page. If you have any issues with tracking, feel free to contact our support team for assistance.
Can I cancel or modify my order after it’s placed?
Yes, you can cancel or modify your order, but only before it has been processed for shipping. If you need to make changes, please contact us immediately after placing your order. Once the order has shipped, we cannot make modifications, but you can return the items after receiving them.
I didn't receive a confirmation email. What should I do?
If you haven’t received a confirmation email within a few minutes of placing your order, please check your spam or junk folder. If it's still missing, ensure you entered the correct email address. Contact our support team, and we'll resend the confirmation email.
What payment methods do you accept?
We accept a wide range of payment methods including all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and various digital wallets like Apple Pay and Google Pay. All payments are secure and encrypted for your protection.
